1 service: one-stop integrated municipal utility service

The Faridpur Municipality has established a dedicated service desk, which manages requests and delegates the tasks to the pit-emptying service providers. The 1SERVICE will ensure quality, accountability of service providers, and reduces the possibility of illegal dumping. 1SERVICE offers citizens to place requests for pit-emptying services along with other utility services through SMS, USSD, voice calls, apps, and website.

Publisher(s): Practical Action